Terms & Conditions
1. About Your Appointment
Welcome to Roots Hair Company. By booking an appointment with us, you agree to these terms and conditions.
All bookings are subject to review and confirmation by Samantha Lee. Your appointment is not confirmed until you receive confirmation from us.
A consultation form must be completed before your appointment. This helps us provide the best possible service for your hair needs.
2. Health & Safety Requirements
For all colour services, a skin test is required no later than 48 hours before your appointment. This is for your safety and is non-negotiable.
If you have not completed your skin test within the required timeframe, we may need to reschedule your appointment.
Please inform us of any allergies, medical conditions, or medications that may affect your hair service during consultation.
3. Cancellations & Rescheduling
We require 48 hours notice for all cancellations and rescheduling requests.
Cancellations or rescheduling requests made with less than 48 hours notice may result in your appointment slot being forfeited.
We understand that emergencies happen - please contact us as soon as possible if you need to change your appointment.
4. Payment Terms
Payment is due at the end of your appointment.
We accept cash, card, and bank transfer payments.
Prices quoted are valid at the time of booking but may be subject to change if additional services are required during your appointment.
5. Satisfaction & Refunds
We do not offer refunds for completed hair services. However, if you are unhappy with the result, please let us know within 7 days of your appointment.
We will be happy to offer a free adjustment or redo to correct any reasonable issue with the service provided.
Your satisfaction is important to us. We encourage open communication if you have any questions or concerns about your service.
6. Data Protection
We handle all client data in compliance with GDPR regulations.
Your personal information is kept secure and will only be used for appointment scheduling and service provision.
We will not share your information with third parties without your consent.
7. General Terms
Please arrive on time for your appointment. Late arrivals may result in shortened service time or rescheduling.
We reserve the right to refuse service if we believe it may damage your hair or if you arrive under the influence of alcohol or drugs.
These terms and conditions are governed by the laws of England and Wales.
We reserve the right to update these terms at any time. Any changes will be communicated to clients.